El Monte Sagrado

Just checked in today, at exorbitant prices I expected a luxury hotel and spa. Unfortunately, the service I have received so far has been disappointing to say the least. We are a family of four staying 4 nights and got no help with our bags. We asked for a luggage cart to help us get bags to our rooms but they were all in use. Both the valet out front and reception asked if our whole party was present before we could check in. What? The valet gave us directions to park and told us if we couldn't find a space come back and they'll valet park us. The rooms are clean and comfortable, but not what I expected at this price point. We made reservations for dinner, and got a call that they wanted to confirm my reservation, but also to let me know that they didn't have availability for the time that i made the reservation. I'm sorry I booked here and I'm incredible irritated at the price I'm paying. Considering canceling the rest of the week and going somewhere that doesn't feel like such a burn.

This place is absolutely amazing...Totally beautiful! The ONLY thing I wish could've been different and to take note of: The jet bubbles to the hot tub did not work when we went 12/20/23 & their absolutely beautiful pool is NOT heated. In fact, it's ICE cold! This REALLY SUCKED bc that would've been so nice & it's One of the main reasons why I booked this place. Nonetheless, the hot tub was nice but the walk back to room wasn't in 25° weather haha, but we loved that experience so no complaints! Also, had an outside hot tub with our room we used, and looking at the snow in the cold weather was definitely a bucket list check off to do. The whole facility is beautiful and breath taking, and their hospitality services are beyond amazing. You're able to text your concerns or issues to the designated number and they respond right away. Loved the staff here for sure!

We rented a pet friendly room for one evening and the room itself was beautiful, but expensive. Our first floor room was perfect with easy access to the park-like grounds. The one item we desperately needed in the room was a microwave as we were traveling with frozen dog food that needed to be heated, but we managed without it. The only gripe of the visit was that the water pressure in the shower was so high that the drain could not accommodate the volume of water, therfore, we took our showers with water over our ankles. We had to turn the shower off before the water filled the bathroom. We ordered room service, which arrived promptly, and found the burger and sandwich to be very good... Overall, this was a very nice property that looks to be under renovation.